The function of Group Operations is to ensure that the quality of the service delivery to all our customers adheres to the service of excellence and surpasses our customers’ expectations, no matter which Office they conduct business with.

Through standardization and transfer of best practice I ensure that we achieve a perfect service delivery, whether it is to a customer with a single port call or our larger partnership accounts.

Group Operations supports our offices in identifying bottlenecks and obstacles that restrict our service delivery. Group Operations is also tasked with managing our partner accounts through our Service Centers and hubs strategically located around the world, to ensure that the quality of our value -added services provided are consistent worldwide.

Sensitive and valuable goods are often subject to extreme time pressures and deadlines for everyone involved. Therefore, our department develops a customized service plan for each customer, and then implements our required operational handling procedure to ensure high quality service.